Frequently Asked Questions
Call us – we’ll get it to you one way or another! 844.344.0031
We want you to be completely satisfied with your purchase and offer up to 100% of the purchase, plus the cost of shipping. See our Returns/Exchanges page for details.
At this time we are only able to offer shipping to addresses located within the continental U.S. You might consider moving here, or take a trip to our fair state of Iowa to visit our store!
We currently accept AmEx, Mastercard, Visa, Discover. We also accept PAYPAL.
We make every effort to get your order from our hands to yours in as short of time as possible. Typically, orders are shipped within 24-48 hours* of receipt, unless otherwise noted in the product description. You may review our shipping details here. If you are in need of additional assistance, please call 844.344.0031 or send an email to [email protected].
*Please note that during peak times (holidays, natural disasters, etc) there may be an additional delay.
Please view our Returns/Exchanges page for details.
Yes, but please note that due to our extremely fast shipping department, we ask that you let us know as soon as possible. Any requests for an order change or cancellation made after 24 hours from the initial order may not be fully granted, as the product may already have shipped to you. Please call 844.344.0031 if you need assistance.
Yes, all sold at Dutch Country General Store are pre-seasoned! As Erica (Co-host Dutch Country Kitchen) explains it, you can simply rinse and dry your cast iron piece before using it the first time. If you are interested in double-seasoning your cast iron, put 1/4 cup vegetable oil in my new cast iron piece and bake it. “I bake it upside down at 350° for 30 minutes or so, just to “double-season” it. Grapeseed oil is another great option to use as well. I usually use vegetable oil because that is what I have on hand.”
Set your oven to 350 degrees and be sure to put 1/4 cup vegetable oil or grapeseed oil in the new cast iron piece and bake it for 30 minutes. Be careful to keep your pan dry. If after some time you see any rust, first see if it will wash off with hot soap and water. If that doesn’t work, do a quick “re-seasoning” by rubbing 1/4 cup oil in your cast iron piece and baking upside down for 30 minutes at 350°.
Do not place your cast iron in the dishwasher; but, yes, you can hand wash with hot soapy water. Then rinse it and place it on a drying rack, where it can “drip-dry” quickly. The more you use your cast iron, the more it seasons itself and achieves the magical “nonstick” quality everyone desires. It becomes easier to wash after it’s been well-seasoned from lots of use.
Seasoning is an essential step after purchasing your new cast iron. Essentially, seasoning is just baking oil onto cast iron which forms a natural, almost non-stick cooking surface that also helps prevent the cast iron from rusting. The specific oil you choose to use doesn’t matter as much as its properties. Choose an oil with a high smoke point and one that is not fully saturated so that its unsaturated fatty acids can form bonds with the skillet when the oil heats up and oxidizes.
